Introduction

Laywork Limited (“Laywork,” “we,” “us,” or “our”) provides its customer relationship management (CRM) services (“Service”) to you through our website at https://laywork.com (“Site”), governed by this Terms of Service Agreement (“ToS”). By accepting this ToS—via clicking acceptance buttons or by accessing or using the Service or Site—you confirm that you have read, understood, and agree to be legally bound by this ToS, our Privacy Policy (available at https://laywork.com/privacy), and our Data Processing Agreement (available upon request), all of which are incorporated herein by reference. If you represent a company, business, or other legal entity, you warrant that you have the authority to bind that entity and its affiliates to this ToS, in which case “you” or “your” refers to that entity and its affiliates. If you lack such authority or do not agree with this ToS, you must not accept it and may not use the Service. Access to the Service requires an Internet connection and a supported browser, for which you are solely responsible.

1. Service Description

Laywork delivers a cloud-based CRM platform designed to assist businesses in managing customer relationships, streamlining workflows, and boosting productivity. The Service encompasses features like contact management, sales pipeline tracking, email and calendar integration, task automation, reporting tools, and analytics, accessible through the Site, mobile applications, or API integrations. We reserve the right to update, enhance, or discontinue features at our sole discretion to improve performance, address user feedback, or meet legal obligations, providing reasonable notice via email or the Site where practicable. New features or tools introduced will also fall under this ToS.

2. Eligibility and Account Registration

2.1 Eligibility

To use the Service, you must be at least 16 years old and legally capable of entering a binding contract under applicable law. You may not use the Service if you are barred from doing so by any jurisdiction or if your prior Laywork account was terminated for ToS violations.

2.2 Super Administrator Role

The individual signing up is automatically designated as the Super Administrator, tasked with managing the account’s day-to-day operations. Only one legal entity (e.g., a company, partnership) or individual may use an account. You must provide accurate, current, and complete registration details—including your full legal name, business address, a valid email address, and any additional requested information—and keep them updated via your account settings.

2.3 Account Security

You are responsible for safeguarding your account credentials (username and password) and for all activities conducted under your account. Sharing credentials among multiple Users or across networks is prohibited. Immediately notify us at [email protected] of any unauthorized access or security breaches. If a third party opens an account or is appointed as a Super Administrator on your behalf, they may control account settings and User Data, and you accept responsibility for their actions.

3. Subscription and Fees

3.1 Subscription Plans

The Service operates on a subscription model, with options (e.g., monthly, annual) and pricing outlined on the Site. A 15-day free trial provides full access to features, starting upon account activation. After the trial, you must subscribe to a paid plan to maintain access; otherwise, your account may revert to read-only mode or be suspended until payment is received.

3.2 Payment Terms

You authorize Laywork to charge your designated payment method (e.g., Visa, MasterCard, Discover, American Express, or bank transfer for annual plans over $500) for subscription fees, applicable taxes (e.g., VAT if in the EU), and additional charges (e.g., phone services) as listed on the Site. Payments are due in advance—monthly or annually—and must be in your name, subject to issuer validation checks. Update payment details through your account or by emailing [email protected]. We may adjust fees with 30 days’ prior notice, effective upon your next billing cycle (for annual plans, at renewal). Fees are non-refundable, with no credits for partial use, non-use, or early termination, except as required by law.

3.3 Payment Delays

If payment is overdue, we’ll notify your Super Administrator via email. Credit card payments must be settled within 5 days of notice; other methods within 15 days. For annual subscribers, we conduct monthly User count reviews and invoice prorated fees for additional Users. Non-payment may lead to suspension or termination (see Section 8).

3.4 Free Accounts

Free accounts require no payment details. Upgrading to a paid plan triggers immediate billing without a trial period. Downgrading from a paid to a free plan may result in loss of data, features, or capacity (e.g., reduced contact storage), and Laywork bears no liability for such losses.

4. Use of the Service

4.1 License Grant

Laywork grants you a non-exclusive, non-transferable, revocable license to use the Service for your internal business purposes, contingent on compliance with this ToS. You may invite additional Users (e.g., employees, contractors), each at least 16 years old, who must adhere to these terms.

4.2 Super Administrator Responsibilities

Super Administrators oversee account administration, with authority to: (a) cancel Service access; (b) enable or disable third-party integrations; (c) manage User permissions; and (d) export or modify User Data settings. These actions may alter access, disclosure, or deletion of User Data. You’re responsible for ensuring all Users comply with this ToS, and any User breach is treated as your own.

4.3 Restrictions on Use

You agree not to: (a) reverse engineer, decompile, disassemble, or attempt to derive the Service’s source code; (b) sublicense, sell, rent, lease, or distribute the Service; (c) use the Service for illegal activities or to transmit harmful content (e.g., viruses, worms, Trojan horses); (d) disrupt Service functionality (e.g., via excessive API calls); or (e) share login credentials. You must not upload Sensitive Personal Data—defined as data revealing racial/ethnic origin, political opinions, religious/philosophical beliefs, trade union membership, health/sex life/sexual orientation, or genetic/biometric data—unless explicitly permitted by Laywork for CRM purposes and with a lawful basis.

4.4 User Data Ownership and Use

You retain ownership of all data uploaded to the Service (“User Data”), including client records, notes, and communication logs, and grant Laywork a worldwide, perpetual, royalty-free license to host, process, and display it as necessary to deliver the Service, plus use it in anonymized form for analytics and improvements. You bear sole responsibility for User Data’s accuracy, legality, and your right to use it. Laywork is not liable for your storage or processing choices.

4.5 Audit Assistance

If you suspect misuse or a security breach, you may request audit assistance (e.g., activity logs) from us. We’ll provide reasonable support within 7 business days, exercising due care, but we’re not liable for any resulting losses or damages. Contact [email protected] for assistance.

5. Phone and Communication Services

Laywork offers optional phone and texting features (e.g., call recording, bulk SMS), billed separately per rates on the Site. Usage requires compliance with applicable laws (e.g., anti-spam regulations). To port out your number upon termination, submit a written request to [email protected] within 30 days; we’ll assist reasonably, subject to third-party provider policies. These services use third-party carriers, and you consent to their data processing under their terms.

6. Third-Party Integrations

The Service supports integrations with third-party tools (e.g., Google Workspace, Zapier) via our “Apps & Integrations” section or API. These are optional, provided “as is,” and unsupported by Laywork beyond basic documentation. We’re not responsible for their performance, security, or data handling. If integration causes excessive API requests (e.g., over 10,000 calls/day), we may suspend access, notifying you via email beforehand. You must comply with third-party terms and ensure integrations align with this ToS.

7. Intellectual Property

7.1 Ownership

Laywork and its licensors retain all rights, title, and interest in the Service, Site, and related intellectual property, including software, designs, trademarks, and content (excluding User Data). No ownership is transferred to you.

7.2 Feedback

Feedback, suggestions, or ideas you provide about the Service are assigned to Laywork, and we may use them without restriction or compensation. If assignment isn’t legally effective, you grant us a perpetual, irrevocable, royalty-free license to use, modify, and distribute such feedback.

7.3 Prohibited Actions

You may not reproduce, modify, or store the Service or Site content in any external system without our prior written consent, except as permitted by law.

8. Suspension and Termination

8.1 Suspension

We may suspend your access immediately if: (a) you fail to pay fees after notice; (b) you breach this ToS (e.g., illegal use, credential sharing); (c) we detect a security threat (e.g., hacking attempt); or (d) you request account locking for any reason. We’ll notify your Super Administrator via email prior to suspension, unless urgent action is required.

8.2 Termination

• By You: Terminate your account anytime via the “Cancel Account” option in settings, effective immediately. Fees up to the termination date remain payable, with no refunds for unused periods.
• By Us: We may terminate for cause (e.g., repeated breaches) with immediate written notice or without cause with 30 days’ notice. If payment remains unpaid 60 days post-suspension, we may terminate without further notice. For free accounts inactive for over 90 consecutive days, we may delete them after emailing your Super Administrator 14 days prior.
• Post-Termination: Access ends upon termination. User Data becomes inaccessible but can be restored upon request within 14 days. After 14 days, we permanently delete User Data, though residual copies may remain in backups for up to 50 days.

8.3 Super Administrator Changes

If a proven representative requests a Super Administrator replacement, we’ll act only if: (a) there’s a single Super Administrator; and (b) we’re legally compelled (e.g., court order) or provided verifiable evidence of incapacity (e.g., death certificate). Requests must be emailed to [email protected] with supporting documentation.

9. Confidentiality

Each party will safeguard the other’s confidential information (e.g., User Data, pricing, technical details) using at least the same care as its own sensitive data, limiting use to ToS purposes. Disclosure is permitted only to employees or agents bound by equivalent confidentiality obligations, unless the information: (a) was known prior to this ToS; (b) becomes public without breach; or (c) must be disclosed by law, with prompt notice to the other party where possible.

10. Warranties and Disclaimers

The Service and Site are provided “as is” without warranties, express or implied (e.g., merchantability, fitness for a particular purpose, non-infringement), to the fullest extent permitted by law. We don’t warrant uninterrupted, error-free operation or that all defects will be corrected. Future product plans shared are expressions of intent, not guarantees, and should not influence your decision to use the Service.

11. Limitation of Liability

Laywork’s aggregate liability under this ToS is capped at the total fees you paid in the 12 months preceding a claim. We’re not liable for indirect, consequential, incidental, or punitive damages (e.g., lost profits, revenue, goodwill, data corruption), even if advised of their possibility, except for liability non-excludable by law (e.g., fraud, death, or personal injury due to negligence). This applies to contract, tort, or other legal theories.

12. Indemnification

You agree to indemnify, defend, and hold Laywork, its affiliates, officers, employees, and agents harmless from claims, losses, or expenses (including legal fees) arising from: (a) your use of the Service outside this ToS; (b) your User Data’s content or legality; (c) breaches by you or your Users; or (d) data protection violations from processing instructions you provide.

13. Governing Law and Dispute Resolution

This ToS is governed by the laws of [jurisdiction], excluding conflict-of-law principles. Disputes will be resolved exclusively in [jurisdiction] courts, unless local law mandates arbitration, in which case we’ll follow such procedures. You waive objections to venue, jurisdiction, or inconvenient forum.

14. Changes to the ToS

We may amend this ToS at our discretion, posting updates on the Site with an effective date (typically 30 days after posting unless urgent). Continued use post-changes signifies acceptance. If you disagree, terminate your account before the effective date. We’ll notify your Super Administrator of material changes via email.

15. Support and Availability

15.1 Availability

We strive to maintain 24/7 Service and Site availability but aren’t liable for downtime due to maintenance, system failures, or Force Majeure Events (see Section 16). Temporary suspensions may occur without notice for urgent repairs.

15.2 Technical Support

Support is available via email at [email protected] for reproducible bugs or errors, Monday to Friday, 9 AM–5 PM [timezone]. We’ll respond within 2 business days but don’t guarantee resolution. Staff cannot access your account unless requested by a Super Administrator for troubleshooting.

16. Force Majeure

We’re not liable for delays or failures in performing obligations due to events beyond our reasonable control (“Force Majeure Events”), including but not limited to: (a) natural disasters (e.g., earthquakes, floods); (b) wars, riots, or terrorism; (c) government actions or regulations; (d) strikes or labor disputes; or (e) telecommunications failures. Performance is suspended during such events, and we’ll use reasonable efforts to mitigate impacts and resume service.

17. Miscellaneous

• Entire Agreement: This ToS, Privacy Policy, and Data Processing Agreement constitute the full agreement, superseding all prior negotiations or agreements.
• Severability: Invalid provisions are replaced with enforceable ones closest to the original intent; remaining terms stay effective.
• Assignment: You may not assign this ToS without our written consent; we may assign it to affiliates or successors without restriction.
• Notices: Send notices to [email protected] or [address]; we’ll use your Super Administrator’s registered email. Notices are effective 24 hours after emailing or upon postal receipt.
• No Third-Party Rights: This ToS benefits only you and Laywork, with no rights conferred to third parties unless required by law.
• Language: All communications and this ToS are in English.

Contact Us

For questions, support, or ToS inquiries:

• Email: [email protected]
• Address: Laywork LLC,  17224 S. Figueroa Street, Gardena, California 90248, USA

Last Updated: March 2, 2025