Overview

The Laywork User Terms of Use page outlines the essential guidelines and responsibilities for utilizing our advanced customer relationship management (CRM) software at laywork.com, crafted to help businesses streamline client interactions and boost productivity. Operated by Laywork Limited, these terms detail critical aspects such as account setup, subscription fees (including free and paid options), data ownership, and service termination procedures, ensuring a secure and efficient experience for all users. By accepting these terms, along with our Data Processing Agreement and Privacy Policy, you gain clarity on your rights and obligations as you leverage Laywork to manage customer data, integrate third-party tools, and maintain compliance with acceptable use standards. Explore the clearly headlined sections below—covering topics like “Account Signup,” “Fees, Invoicing, and Payment Terms,” and “Rules for Acceptable Conduct”—to confidently harness Laywork’s CRM capabilities for your business success.

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Welcome to Laywork

Welcome to Laywork, an online customer relationship management (CRM) software designed for businesses to manage client relationships and enhance operational efficiency.

Acceptance of User Terms

Please read these user terms of use (“User Terms”) carefully before accessing or using the Laywork CRM services (“Service”) provided through our website at https://laywork.com (“Website”).

The Website is operated by Laywork Limited, a company registered in [jurisdiction] with number [number] whose registered office is at [address] (“we” or “us” or “our”). Our VAT number is [VAT number]. These User Terms apply to all Users who access or use the Service.

By clicking on the accept buttons relating to the User Terms, Data Processing Agreement, and Privacy Policy, you agree to be legally bound by these User Terms, Data Processing Agreement, and Privacy Policy as they may be modified and posted on our Website from time to time. In these User Terms, “you” refers to the individual or entity you represent (“User”).

If you do not agree with these User Terms, Data Processing Agreement, or Privacy Policy, you may not use the Service.

You may connect to the Service using an Internet browser supported by the Service. You are responsible for obtaining access to the Internet and any equipment necessary to use the Service.

Account Signup

When you sign up for an account, you will be responsible for managing your account. Your account is for use by either a single individual or a legal entity (e.g., a company or partnership). You must provide your full legal name, address, a valid email address, and any other information requested to complete the signup process. You acknowledge that if you allow a third party to open an account on your behalf, they may have access to control account information, including User Data.

You confirm that you are 16 years old or older to use the Service.

You shall not upload or enter any personal data revealing: (i) racial or ethnic origin, political opinions, religious or philosophical beliefs, trade-union membership; (ii) data concerning health or sex life or sexual orientation; or (iii) genetic data or biometric data (“Sensitive Personal Data”) into the Service, unless expressly permitted by the Service for CRM purposes.

Duration of Service Use

Use of your account shall commence after signup and shall continue until terminated by either party in accordance with the provisions of these User Terms.

Your Relationship with Laywork

You are responsible for ensuring that all contact, email, and name details used in connection with the Service are accurate and current during the term of this agreement. You control the day-to-day administration of your account and can manage settings, permissions, and access.

You are responsible for any and all activities that occur in your account. You will immediately notify us if you become aware of any unauthorized use of your account, passwords, or any breach of security. You are responsible for taking remedial action to protect your account if misuse occurs. You may request our help in providing audit activity to ascertain any breaches. We shall act with reasonable care in providing audit assistance but shall have no liability for any loss or damage arising as a result of providing such assistance.

Ownership and Use of User Data

You own all content and data you add to your account (e.g., client records, notes, or communication logs) and retain sole ownership of all rights, title, and interest in, and to, your User Data. You have sole responsibility for the legality, reliability, integrity, accuracy, and quality of your User Data.

You grant us a perpetual right to use User Data in an anonymized format to improve the Service or for analytical purposes.

We have no responsibility for how you choose to use your account to store or process your User Data. We may offer integrations with third-party products, but we do not warrant or support these products. You decide whether to enable them. If excessive requests to your account occur via an integration, we reserve the right to suspend access to it, with an attempt to notify you by email prior to suspension.

Fees, Invoicing, and Payment Terms

Card Payments

For paid accounts, you agree to provide us with a valid payment card and authorize us to deduct payments of the current monthly or annual fees as published on our Website. The payment card must be registered in your name. We reserve the right to modify fees at any time after the commencement of the term, with at least 30 days’ prior notice to you. Annual fees would increase from the renewal date.

You will be billed monthly or annually in advance. The Service will automatically renew until cancelled or terminated, and you are liable to pay fees even if you do not use the Service. No refunds or credits will be issued for partial periods of Service.

Free Accounts

No payment card details are required for a free account. If you upgrade to a paid account, you will be charged immediately for the first month with no trial period. Downgrading your account may result in loss of content, features, or capacity, and we accept no liability for such losses.

All fees are exclusive of taxes, which are your responsibility. If applicable, we may add taxes (e.g., VAT) based on your location and current rates.

Suspension and Termination of Service

Suspension & Locking Access

Only you can request that we lock all access to your account for any reason.

We may suspend your account if you fail to provide valid payment details or pay outstanding fees within 30 days of the due date. We will notify you by email of our intent to suspend, and if payment remains unpaid for 14 days thereafter, we may suspend without further notice. If fees remain unpaid 60 days after suspension, your account may be cancelled.

Termination & Cancellation

We may terminate these User Terms immediately with written notice if you breach them, or for any other reason with 30 days’ written notice.

You may cancel your account with immediate effect via the ‘Cancel Account’ option in your account settings. Recurring billing will end upon cancellation, but fees up to the cancellation date remain payable with no refunds for the subscription term. Reactivating an account resumes billing per the original cycle.

For free accounts, we may cancel and delete your account if you do not access the Service for over 3 consecutive months, with prior email notice. After cancellation, your account and data become inaccessible, but you may request restoration within 14 days. After this, all User Data is permanently deleted, though partial data may remain in backups for up to 50 days.

Data Processing Obligations

Both parties will comply with applicable data protection laws. When we process personal data on your behalf (e.g., client contact details), we act as a data processor, and you are the data controller, per the Data Processing Agreement.

Signup and order information (e.g., your email) will be used per our Privacy Policy. We may act to prevent third-party data protection infringements if alleged.

Service Availability and Support

We aim to keep the Website and Service available 24/7 but are not liable for downtime. Access may be suspended without notice for system issues, maintenance, or Force Majeure Events.

Support is provided via email for reproducible bugs or errors, with no guarantee of resolution. Staff cannot access your account or data unless you request assistance.

Intellectual Property Rights

We and our licensors own all rights to the Service and Website content, except your User Data. No source code access is granted, and reverse engineering is prohibited.

Feedback you provide becomes our property or is licensed to us perpetually and royalty-free for use in improving the Service.

Rules for Acceptable Conduct

You may not post or transmit illegal, offensive, or harmful content (e.g., defamatory, obscene, or virus-containing material) or use the Service unlawfully. We will cooperate with law enforcement as required.

The Service cannot be used to assess eligibility for credit, insurance, employment, or government benefits under the Fair Credit Reporting Act (FCRA).

Disclaimer and User Warranties

The Service is provided “as is,” without warranties. We do not guarantee accuracy or uninterrupted operation. You warrant your authority to agree to these terms and compliance with applicable laws.

Limitation of Liability

We are not liable for indirect or consequential losses (e.g., lost profits or data). Our total liability is capped at 100% of fees paid by you in the prior 12 months. You indemnify us against claims from your use of the Service or data.

Confidentiality Agreement

Confidential information shared is protected, except if already public or legally required to be disclosed.

EU User Requirements

EU users must provide a VAT number or proof of business use, if applicable.

Assignment Restrictions

You cannot assign these terms without our consent; we may assign them at any time.

Nature of Our Relationship

We are independent contractors, not employers or employees.

Communication Guidelines

Communication is in English. Notices to us go to [email] or [address]; notices to you go to your registered email.

Changes to Terms

We may update these terms with reasonable notice. Continued use after changes implies acceptance.

Force Majeure Events

We are not liable for delays due to uncontrollable events (e.g., natural disasters).

Miscellaneous Provisions

Invalid provisions are replaced with legally valid ones. These terms are the full agreement.

Governing Law and Jurisdiction

These User Terms are governed by [jurisdiction] law, with disputes settled in [jurisdiction] courts.

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This version aligns with Laywork’s presumed service as of February 28, 2025, while maintaining the original structure’s intent.